IT outsourcing and support
A contract that takes the IT routine off your hands: tickets, site visits and one number for any question.
- IT outsourcing You hand IT over to a contractor in full
- Managed IT support One monthly fee
- Technical support Staff tickets and fault handling
- Basic support at no charge Prompts by voice and in writing
- A single support desk One address for any question
- Service Desk Every ticket gets a number, a priority and a deadline
- Helpdesk 24/7 They answer at night and at weekends
- Incident support 24/7 An outage will not wait until morning
- Field engineering resources Our people work at your office
- An on-site visit and PC diagnostics We come out and fix it on site
- Remote diagnostics We connect to the computer over the network
- Office equipment servicing Printing, cartridges and small repairs
- After-sales service for printing equipment What to do with equipment after the sale