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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Услуга · Training

One-to-one training

It suits people who find a group setting inhibiting: the learner sets the pace, any question can be asked and it is their own company's setup being examined. It is usually ordered for an organisation's only administrator.

Send a request What is included
Your own pace
no group setting the pace
Your own servers
we work through them
From two hours
the format is flexible
In depth
through to administration

What the work includes

All the content revolves around what the person actually does at work, including the tasks they are stuck on.

Discuss the scope

We assess the level

A short conversation so we neither repeat the known nor skip over a gap.

We draw up the plan

The list of topics is built from their real work and the equipment actually installed in the organisation.

We run the sessions

At a comfortable pace, in person or remotely, on your own infrastructure.

Advanced topics

Servers and networks, virtualisation, information security, backups.

Support in between

You can write with a question about a current task without waiting for the next session.

Recordings

Notes and diagrams of your own setup rather than generic slides.

How it goes

Sessions from two hours, usually once or twice a week. The overall length adapts to the learner's pace.

01

A conversation

We establish the current skills and the desired outcome. Sometimes it turns out that instead of a course all that is needed is working through one specific question once.

02

The plan

Topics and their order agreed with the learner.

03

Sessions

A little explanation and straight into practice on the live infrastructure.

04

The finish

A test, a review of the remaining questions and an outline of what to learn next.

The densest result comes from working through a task the person is stuck on right now. We replace the training exercise with the real thing: we take what is not working for them and see it through together. That gives both a lesson and a closed task at once.

Questions and answers

Above all the sole administrator in a company who has nobody to ask for advice. Also managers who need to understand the subject to make decisions, and anyone taking on an area new to them.

By the fact that it is your infrastructure being examined. A course tells you how things work in an ideal world. A one-to-one session explains why in your particular network nothing behaves by the book and what to do tomorrow morning.

It depends on the topic and the level. One area is usually covered in four to six sessions. We will not pad a course out for the sake of volume: if the task is solved in two meetings, there is no reason to continue.

More in this area

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Service Corporate training A course built around your processes, for departments and shifts

We will tailor the sessions to the person

Tell us who needs teaching and what. We will have a short conversation and propose a plan.