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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Support pricing

One monthly amount, a clear list of work and a response time written into the contract. The price depends not on your turnover but on the number of computers, whether there are servers and whether we are on duty at night. Below is a breakdown of where the total comes from.

from 120,000 ₸
the simplest package
15 min
the shortest response
0 ₸
the pre-start survey costs
1 day
to price it for your office

Which package suits you

Four options: three with a monthly fee and different duty hours, one for a one-off task with no subscription.

Find a package
Managed support

Basic

For an office with a few dozen people and a single server: we handle staff tickets, keep an eye on the equipment and come in once a month for a scheduled check.

120,000 ₸/mo

Minimum contract term six months · no setup fee

Send a request What is included

What is included

Up to 15 workplaces
Computers, printers, peripherals
Weekdays, 9:00-18:00
We pick up a ticket within 4 hours
One visit a month
Preventive check against a checklist
Server work
Starts with the Standard package
15
workplaces
Mon-Fri
9:00-18:00
4 hours
ticket response
1
visit a month
Managed support

Standard

We take on the whole infrastructure: staff computers, servers, the network and data backups. The duty line runs around the clock, weekends included.

350,000 280,000 ₸/mo

20% off the first month · pre-start audit free of charge

Send a request What is included

What is included

Up to 50 workplaces
The entire hardware fleet is on us
Round-the-clock duty
We respond within an hour
Servers and network
Windows and Linux, domain, virtual machines
Data backups
We set them up and test the restore
50
workplaces
24/7
support hours
1 hour
ticket response
Unlimited
visits on request
Dedicated support

Premium

People assigned to you, incidents picked up within fifteen minutes and a clear plan for where the infrastructure is heading over the next year.

590,000 ₸/mo

Deadlines written into the contract · we pay for missing them

Send a request What is included

What is included

A team of your own
A named engineer and manager
Fifteen minutes to respond
Incidents handled at any hour
Information security
Incident monitoring and access control
Reports and plans
A monthly summary and an updated work plan
Unlimited
workplaces
24/7
incident support
15 min
response under SLA
Monthly
report and roadmap
One-off work

Project

When ongoing support is not needed but the task still has to be closed: a website, a relocation, a survey or a rollout. The quote is fixed and the work is guaranteed.

on request

We send the quote and timeline two working days after the call

Request a quote Service catalogue

What is included

Work built around the task
Website, relocation, survey, rollout
The price does not drift
The amount is known before work starts
Warranty after handover
Fixes on our side are free
Anything from the catalogue
133 items across 21 areas
133
services in the catalogue
2 days
to prepare a quote
12 mo
warranty on the work
from 2 weeks
time to launch

Where the amount comes from

We base the fee on the volume of work, not on the client's revenue. The total comes from six things.

How many computers

The main multiplier. What counts is the computers and laptops, not the number of names on the payroll.

Servers and services

They go on a separate line. A domain, the accounting database, mail, shared storage and virtual machines all need scheduled work every month.

Duty schedule

The spread here is the widest. Weekday duty and round-the-clock duty differ several times over.

Response speed

The shorter the response, the higher the price. A fifteen-minute response is delivered by a shift on duty, not by one person with a phone.

Engineer travel

Scheduled visits are already in the price. The amount depends on how far we travel and how many locations you have.

What state everything is in

It shows in the first months. A neglected setup has to be brought back to order first; after that the fee comes down.

Hardware and licences are not part of the monthly fee. You pay for the work: handling tickets, running the systems, preventive maintenance and site visits under the contract. Hardware, software and large jobs such as a relocation are invoiced separately.

Three worked examples

Three familiar setups so you can gauge the order of magnitude before calling. The exact figure appears after the survey.

How the SLA works

An office without its own server

from 120,000 ₸/mo

Twelve computers, everything on rented capacity, support on weekdays.

12 workplaces
Computers, laptops, printing
Mon-Fri, 9:00-18:00
A four-hour response
No server of their own
Mail and documents on rented capacity
Most common

An office with a server and accounting

from 280,000 ₸/mo

Forty computers, two servers, duty around the clock.

Forty computers
The whole fleet under support
Two servers
The accounting database, the domain, shared folders
Duty without days off
A one-hour response, archives under watch

A plant or a network of locations

from 590,000 ₸/mo

Several locations, an assigned team, a fifteen-minute response.

Several locations
One template at every location
An assigned team
Your own engineer and your own manager
Fifteen minutes to respond
Deadlines with a penalty for being late

How to find your own figure

From the first call to signing takes between three and ten working days. The survey is free and commits you to nothing.

01

A short conversation

How many computers, whether there are servers, whether you need a night line. A fifteen-minute conversation.

02

An on-site survey

We count the hardware, servers, links and licences. You get the report with the risks either way, even if it never comes to a contract.

03

The quote and the list

We send the amount and the list: what the fee covers and what is invoiced separately.

04

A contract with deadlines

We write down the list of work, the deadlines and the responsibilities. Then we take over and start.

Questions and answers

Because two offices of the same size can differ several times over in effort. One rents everything and the hardware is new; the other has two servers, a ten-year-old fleet and a network on the shop floor. The figures in the packages are the floor for a straightforward setup; we give the exact amount after a survey.

Nothing happens: the fee does not depend on the number of tickets, and we allow for the average flow in advance. If the volume grows for good because the company has expanded, we revise the terms for the next period. We never bill extra retroactively.

The entry package starts at six months, the others at three. The reason is the handover: the first month goes entirely on taking stock and tidying up, and with a short contract that suits neither side. You can terminate with notice; the handover procedure is written into the contract.

Yes, there is a format without a monthly fee: we quote for the specific task. You can hand us just the servers and leave the staff computers to your own person. We put that combination together regularly.

Against a quote and only after you confirm it. We will not do something outside the contract at our own discretion and then send an invoice. Large jobs, hardware and licences are agreed in advance.

Where to look next

Service catalogue
Area 01 IT outsourcing and support What the monthly fee includes Area 02 Support levels and SLA Where the response times come from Area 04 IT infrastructure A free survey before the quote Payment Invoices and documents How to pay and which documents

We will price your support

Опишите офис: сколько компьютеров, есть ли серверы, нужна ли ночная линия. Пришлём расчёт вместе с перечнем работ.