Contacts

General enquiries, contract tickets and emergencies come in through different channels, otherwise the urgent drowns in the ordinary. Below are all the ways to reach us, the working hours and the company details.

15 min

to respond under the contract

24/7

the emergency number is open

1 day

to reply by email

5 days

the free survey lasts

Where to get in touch

If you are not sure which address to use, write to the general one or simply call. We will pass it on ourselves.

Send a request

Main phone

The main number for new enquiries and contract questions. Weekdays from nine to six.

8 (777) 121 5771

Round-the-clock emergency

The number runs without breaks and takes critical incidents from clients on the Standard package and above.

8 (777) 121 5771

General email address

For when it is not clear who to approach. We read it during working hours and forward it to the right person.

office@apply.kz

Sales

Choosing a package, quoting for a task and preparing a proposal.

sales@apply.kz

For large companies

Companies from fifty workplaces upwards, several locations, separately agreed deadlines.

b2b@apply.kz

For existing clients

For those already working with us: changing the scope, renewals, supplementary agreements.

corp@apply.kz

Technical help

Setup, faults, questions about hardware and software. For those getting in touch on a one-off basis.

support@apply.kz

Service Desk

For clients under support: every ticket gets a number, a priority and a deadline.

helpme@apply.kz

For partners

Working together, subcontracting and commission for a referred client.

partner@apply.kz

Accounting questions

Acts, reconciliations, invoices and questions about bank details.

buh@apply.kz

Procurement and tenders

Requests for price offers, taking part in procedures, documents for the platforms.

tender@apply.kz

For the press

Press comments, interviews, approval of publications and logo usage.

pr@apply.kz

Office in Almaty

Come to us for a meeting or to collect papers. We help remotely across the whole country, and engineers travel where we have people.

01 Almaty, Bukhar Zhyrau boulevard, 62B A business centre, entrance from the street 02 A pass to the building Book in advance; security admits people from a list 03 Meetings by arrangement Weekdays from ten to six; better to agree a time 04 An engineer visit We come to you on request or on a schedule

Ticket intake hours

Response times are written into the contract. On the Premium package the duty shift works weekends too.

Service packages

Main number and email

We answer within the working day. Weekdays from nine to six, for new enquiries and general questions.

The ticket desk under the contract

Response from one hour. Weekdays from nine to six; every ticket has a number and a priority.

Round-the-clock line

Response from fifteen minutes. Without breaks, weekends and holidays included, for critical issues only.

An engineer visit

On a schedule or on request. Weekdays from nine to six; an urgent visit is arranged separately.

Tickets through the portal

Within your package's deadlines. Runs without breaks; the clock starts the moment you send it.

A client under support reports an incident only through the duty line. An email to the general address at night will be read in the morning. A call to the round-the-clock number reaches the duty engineer immediately.

Bank details

Для договоров, счетов и актов. Нужен подписанный комплект - напишите на buh@apply.kz.

Payment methods

Legal name LLP «Apply» Limited Liability Partnership «Apply». In Russian: ТОО «Эпплай»

Director Andrey Vasin Managing director, acting under the company charter

Registered address 050057, Kazakhstan, Almaty, Bostandyk district, Bukhar Zhyrau boulevard, building 62B Same as the actual office address

BIN 220540005599 Business identification number for invoices and acts

Activity code 63111, 47910 Main activity codes under the classifier

Bank Kaspi Bank JSC Details for the payment order

BIC CASPKZKA Bank identification code

IBAN KZ22722S000015813162 Current account in tenge for bank transfers

Phone +7 777 121-57-71 For use in contracts and payment documents

We send the signed and stamped details sheet the same day you ask. Заводите нас новым контрагентом - напишите на buh@apply.kz, вышлем весь комплект разом, чтобы вам не пришлось выпрашивать документы по одному.

Questions and answers

С рабочими задачами - на helpme@apply.kz или через портал. Тогда обращению присваивается номер, важность и срок. Общий адрес и телефон тоже принимают, но оттуда до исполнителя дольше.

The office or a critical service stops: the accounting database will not open, mail is not moving, the network or a server is down. Report that to the round-the-clock line; the response starts at fifteen minutes depending on the package.

We help remotely across the whole country. Engineers travel where we have people, and the city is switched in the site header. If there are many locations we build a scheme: our line on top and a vetted person on site working under our direction.

For monthly support, the same working day after a short call. For one-off work the quote and timeline are ready in two days, with a free survey of your setup if needed.

Better to arrange it in advance: the building has controlled access and the person you need may be out on a call. Write or ring us and we will book you a pass and have the papers ready.

Write or call

Опишите задачу или вопрос, ответим в тот же рабочий день. Если это авария, звоните на круглосуточный номер, так быстрее.

Phone
8 (777) 121 5771

Email
office@apply.kz

Office
Almaty, Bukhar Zhyrau boulevard, 62B

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