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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Area 01 · IT outsourcing and support

IT outsourcing

The company stops depending on one person who «knows how everything works here». Staff requests, servers, the network and purchasing are run by a team, and the deadlines are written into the contract rather than resting on goodwill.

Send a request Price
15 min
response under SLA
24/7
duty line
98%
of requests closed remotely
from 3 days
time to get started

What we do every month

The list of work is an annex to the contract. Here we show what falls into the standard scope for an office of about 50 people.

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Workplaces

Preparing a computer for a new hire, installing software, granting access, repairing and replacing failed equipment.

Servers and network

Windows and Linux, the domain structure, virtual machines, switches and wireless.

Backup

Scheduled backups, verification that the job ran, and regular restores of the archive to be sure it is usable.

One way in for requests

A call, an email or the portal all lead to one place. The request gets a number, a priority and a deadline by which it will be closed.

Preventive work to a schedule

Updates, preventive maintenance and engineer visits to a schedule known in advance.

A report once a month

A monthly summary: how many requests were closed, what is happening with the infrastructure and what we will tackle next.

How the work begins

From the first call to full support usually takes between three and ten working days.

01

We look at what is there

We count the hardware, servers, links and licences. What needs fixing without delay is written out separately.

02

We price it and sign

We assess the scope and agree the timescales and the amount. All of it goes into the contract word for word.

03

We take over the infrastructure

We take over the passwords, draw the diagram, set up monitoring and open the line for your staff.

04

We run it and improve it

We handle the requests, carry out the scheduled work and once a quarter bring a list of what is worth improving.

What it will cost

The amount depends on headcount, the duty hours and whether you have servers. Below are guide figures for typical offices.

All packages

Up to 15 workplaces

from 120,000 ₸/mo

Weekdays from 9 to 18, a response within four hours, one scheduled visit a month.

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Chosen more often than others

Up to 50 workplaces

from 280,000 ₸/mo

Round-the-clock duty, a one-hour response, servers, the network and data backups.

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From 50 seats and manufacturing

on request

An assigned team, a 15-minute response, shift-based duty and reporting against the deadlines.

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Questions and answers

Usually they go nowhere; they simply stop dealing with the trivia. The accounting systems, internal services and projects stay with them, while tickets, updates and purchasing move to us. That arrangement works out cheaper than hiring a second specialist.

The time is set in the contract: 15 minutes for a critical incident on Premium and up to four hours on the entry package. If we miss it, we pay the penalty, not you.

We work remotely across the country and engineers travel where we have people. If the locations are scattered we build a scheme: our line on top plus a vetted contractor on site whom we manage.

We hand over the diagrams, documentation, passwords and access, and brief whoever comes after us. The handover procedure is described in the contract and we do not charge for it.

Yes. We specify the configurations and buy from distributors at partner prices. Hardware and licences are invoiced separately and are not part of the monthly fee.

What people take alongside this

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Area 01 Managed IT support One amount every month Area 02 Support levels and SLA Levels with the response time in the contract Area 03 System administration Servers, the domain structure, virtual machines Area 08 Backup Backups and the recovery procedure

We will price the support for you

Опишите офис: сколько человек, есть ли серверы, нужна ли ночная дежурная линия. Пришлём расчёт вместе с перечнем работ.