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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Payment

With companies and sole traders we settle by bank transfer, and we accept cards for one-off work. Below are the payment methods, the clearing times and how the acts are issued.

1 day
to issue an invoice
up to 3 days
for the money to clear
5 minutes
a card payment takes
by the fifth
the monthly acts are ready

Bank transfer

The main method for companies and sole traders. We issue the invoice under the contract or against a one-off request, and you pay by ordinary transfer.

Request an invoice
01

You ask for an invoice

Write to accounting or to your manager, attach your details and say what the payment is for.

02

An invoice the same day

We email the file. For monthly support the invoice is generated automatically at the start of the month.

03

You pay through the bank

Pay through your banking app. Be sure to put the invoice number and date in the reference.

04

The money has arrived

The money arrives in one to three working days. We start one-off work once it clears, or earlier if agreed.

A payment without an invoice number cannot be identified. When the payment reference is empty the money has to be traced by hand, which adds a day or two to the clearing.

Card payment

Suitable for one-off jobs, call-outs and small tasks. The manager sends the link once the quote is agreed.

What you can pay with

Cards from Kazakhstani banks on the Visa and Mastercard systems. The payment itself is processed on the bank's side.

How safe is this

The card number is entered on the bank's secure page. That data never reaches us.

When the money arrives

The money arrives within minutes. The confirmation goes to the address given at payment.

If you need a refund

If the work has not been done we refund to the same card. The timing depends on the bank and usually falls within ten days.

Which documents you get

For companies paying this way we issue an act and a receipt. For individuals a receipt by email is enough.

Who this suits

For individuals and companies that need to start immediately, without waiting for a transfer.

If a payment goes missing

The money has left but the work has not started, or the invoice still shows as unpaid: we trace it by invoice number and payment date.

Accounting contacts
1-3 working days Bank transfer Send the payment order with the bank's stamp
Within the day A transfer within the same bank The invoice number and date are enough
A few minutes Card payment Send us the transaction number from the bank's message
Up to 5 working days Payment at a bank branch You will need a scan of the stamped receipt

A payment is found fastest from the payment order. Отправьте его на buh@apply.kz. Ответим в тот же рабочий день, и если деньги нашлись, сразу снимем блокировку по счёту.

Documents after payment

The monthly set is ready by the fifth of the following month. For one-off work we issue the documents when the stage is handed over.

Certificate of completed work By the fifth for the previous month Electronic invoice Issued in the state information system together with the act Reconciliation statement On request or once a quarter Paper originals We post them or you collect them from the office

Questions and answers

Monthly support is paid a month in advance. One-off work is usually split: part at the start and the rest on handover. The exact arrangement goes into the contract.

Yes, the type of invoice depends on your tax regime and the terms of the contract. Mention it when you ask, so accounting issues the right document straight away.

Nobody switches support off on the first day of a late payment; a reminder comes by email first. What happens after a long delay and which penalties apply is set out in the contract.

No, they are invoiced separately, usually at partner prices. The monthly fee covers labour: support, running the systems and site visits under the contract.

Yes, we issue invoices in the state system and sign acts with an electronic signature. If you do not have that set up, we send scans by email and hand over paper originals by post or in person.

A question about payment

Нужен счёт, копия документов или поиск платежа - напишите, ответим в тот же рабочий день.