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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Solution · By task

Opening a branch

The first location is opened as a one-off project, the second is done from memory, and by the fifth it turns out no two are alike and the zoo is impossible to support. From the very start we assemble a repeatable kit: the same hardware, one connection scheme, one launch procedure.

Build a standard kit What is included
2-4 weeks
to launch one location
Standard
the equipment set
VPN
a private link to head office
Nationwide
remote help for any location

What the kit is made of

The kit is assembled once and then simply repeated at every new address.

Discuss the format

The same workplace everywhere

The same model, one pre-built system image, the same list of applications. Loan stock and spare parts stop being a headache.

The network inside the premises

A small set: a switch, an access point, a power supply. The layout is the same everywhere, so an engineer can work with it without travelling to site.

The link to head office

A private connection to the accounting system and internal services, plus a backup link in case the provider goes down.

Access for staff

Someone in a new city gets permissions by the same rules as at head office, with nothing to configure by hand locally.

Help on site

We close most requests remotely, and when hands are needed we bring in a vetted person locally who works under our direction.

Documentation for the site

A diagram, the cabling documentation, a list of hardware and access rights. With that set you could open the next location almost without us.

The launch procedure

The first location takes longer because that is where the template is created. After that the timescale nearly halves.

01

We compile the list

We establish the requirements: how many desks, whether there is a till, a stockroom, a meeting room. It all goes into one list.

02

We prepare the premises

The request to the provider, running the network and power, installing the cabinet. This runs alongside the fit-out.

03

We install and connect

The hardware arrives already imaged; all that is left is to place it, plug it in and bring up the link to head office.

04

We accept it and take it under support

We walk every workplace, hand over the documents and add the address to the main support contract.

A mixed hardware fleet costs more than it looks at the point of purchase. Five addresses with five different computers and routers give you five sets of instructions, five spare parts kits and an engineer who starts by working things out every time. A common template starts paying for itself by the third location.

Questions and answers

We work remotely across the whole country and close most requests that way. We come out for the launch ourselves, and for day-to-day visits we keep a vetted person in the city who follows our instructions under our supervision. Requests still go through a single desk.

Usually not: the work runs over the link to head office or on rented capacity. Local hardware is needed where connectivity is shaky and stopping is unacceptable, such as a warehouse or a shop with tills.

The kit always includes a backup link, usually mobile, with automatic failover. For a shop it is essential: a register without connectivity stops trading. The subscription for the backup costs less than an hour of lost sales.

The locations go into the same contract and the fee is based on the number of computers, just as at head office. There is no surcharge for being a branch, but the backup link and travel to the region do enter the calculation.

Built from these services

Browse the catalogue
Area 04 IT infrastructure The starter setup for a location Area 05 Networks and telecom The local network and a backup link Area 19 Hardware The same set of hardware Area 01 IT outsourcing and support Who supports the location afterwards

We will build a repeatable kit

Скажите, сколько адресов планируете и что там должно работать. Соберём перечень оснащения и посчитаем запуск одной точки.