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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Solution · By business size

Large business

Past fifty staff, IT turns from a stream of small requests into a managed process with numbers. What matters is no longer that a ticket was closed but that it will be closed within a known time. Hence three things: the same people on your side, a deadline in the contract with money attached to missing it, and a report you can verify.

Обсудить условия Service packages
from 590,000 ₸
a month
15 мин
for a critical incident
Penalty
for a missed deadline, in your favour
The team
the same engineers and a manager

What it consists of

Six components. Three about the technology and three about management: who is responsible, what gets measured and how decisions are made.

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Your own engineers

Specific engineers who know your setup by heart are assigned to the company, along with a dedicated manager you can take any question to.

Deadlines backed by liability

Fifteen minutes to respond on critical issues, a separate recovery target for each priority level and a penalty that we pay.

A monthly summary

A monthly export from the system: requests by priority, target compliance, hardware condition and open risks.

The whole infrastructure

Servers, virtual machines, the network, backups and monitoring that raises the alarm before any employee notices the problem.

Information security

Security tools, access rights, event analysis and compliance treated as continuous work rather than a one-off run-up to an inspection.

A plan a quarter ahead

Every three months we bring a list of changes with priorities and prices. It lets you plan the hardware budget in advance rather than plug holes after the fact.

Which figures are in the report

The numbers are written into the contract and exported from the system. You can comment on them however you like; the values themselves do not change.

Share within target Meeting the deadline What share of requests was closed on time at each priority level
Minutes and hours Response and recovery What actually happened against what was written down
Count Recurring failures What breaks again and again and needs rebuilding rather than repairing
List Open risks What could stop the business and what fixing it would cost

The most valuable line in the report is recurring failures. A dozen identical requests in a month does not mean weak support; it means nobody has touched the source of the problem. We write such patterns out on a separate line and propose changing the cause rather than heroically closing the consequences.

Questions and answers

These are specific people, not shuffled from one ticket to the next. They will not sit in your office permanently and they are not devoted to you alone: a serious incident brings in the whole shift. The point is different - you never have to explain from scratch where everything is.

A missed deadline lands in the monthly export and under the contract we pay a share of the monthly fee. The obligation runs one way, in your favour. That arrangement disciplines far better than promises at a meeting.

At that scale a contractor is taken on not instead of your team but in addition: night duty, rare skills in security and networking, taking routine requests off the first line. Your own people get to work on development and internal systems instead of resetting passwords and changing cartridges.

We hand over the documentation, diagrams, passwords and access, and brief whoever comes next. The procedure is in the contract and we charge nothing for it. Holding a client by making sure nobody else can make sense of things is not our idea of business.

Built from these services

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Area 02 Support levels and SLA Fifteen minutes and accountability Area 03 System administration Servers, virtual machines, procedures Area 09 Information security Security and event analysis Area 17 Consulting and audit An infrastructure development plan

We will discuss the terms we work on

Опишите инфраструктуру и требования к срокам отклика. Предложим состав команды, нормативы и формат отчётов.