For business For individuals For public sector For partners
Call an engineer Help
Payment by invoice Card payment Check a payment Closing documents
Русский Қазақша English
Sign in
Services
Solutions
Pricing
Cases
Training
Company
Contacts
Русский Қазақша English
All services
Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
Not sure where to start? We review your infrastructure free of charge in five days Request an audit
All solutions
Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
Didn't find your scenario? Describe the task and we will put a solution together Send a request
About us Who we are and how the work is organised Special offers What we offer right now and on what terms For partners Terms of cooperation and commission Payment Invoice, card and closing documents Contacts How to call, write and get to us
Apply

A full-cycle IT company

We take on the whole technical side: from «my printer is not working» to servers, data protection, development and hardware procurement. The relationship rests on a contract with a stated response time, not on calling a mate who fixes computers.

Send a request Service catalogue
21
areas of work
133
items in the catalogue
24/7
on duty around the clock
15 min
to respond under the contract

What we do

Six large blocks. People usually start with one and hand over the neighbouring tasks six months later: there is no need to find another contractor and explain everything again.

Browse the catalogue

Support and assistance

Handling tickets, engineer visits, looking after the hardware fleet and a shared support desk with stated deadlines.

Hardware and networks

Windows and Linux servers, virtual machines, networks and cabling, rented capacity, archives and monitoring.

Information security

The requirements of the personal data law, security tools, event analysis, antivirus and staff training.

Websites and software

Websites and storefronts with a basket, exchange with accounting systems, internal portals and bespoke software.

Hardware and licences

We spec and deliver computers, servers, network and retail equipment, and buy licences at partner prices.

Advice and training

Assessment of infrastructure and architecture, a development plan, neural network rollouts and staff training.

How everything is organised

We do not simply swap one person for another. Support rests on processes, so an engineer's holiday or departure stops nothing on your side.

01

One way in for requests

Calls, email and the portal converge into one desk. Every request gets a number, a priority and a deadline.

02

The same people

A specific engineer and manager are assigned to you, but anyone can pick things up: your setup is documented.

03

Deadlines on paper

Response and recovery times are on paper, and we pay if we miss them.

04

Reports and improvements

A monthly summary of tickets and the state of the estate, and a quarterly list of what is worth improving.

Why clients stay with us

Transparency
It is clear what you are paying for
The list of work and the deadlines are in the contract. Anything beyond it is agreed in advance with a quote, not announced afterwards with an invoice.
View the packages
A depth of expertise
Not a person but a team
Networks, servers, security and development are run by different specialists.
Who is on the team
With no strings
The documents stay with you
Diagrams, passwords and access are handed over on first request; the procedure is in the contract.
Ask a question

Who does the work

People are split by specialism: the first line handles the routine, the complex goes to specialists, and nothing is lost in the handover.

Get in touch
Area 01 The support desk First line, tickets and round-the-clock duty Area 02 System administrators Servers, the domain, virtual machines, networks, archives Area 03 Information security Personal data, security tools, event analysis Area 04 Development and the project office Websites, integrations, launches and project delivery

Documents and statuses

We work above board, under a contract. Copies of documents and partner certificates are sent on request together with the proposal.

Company details

The support contract

We put it together for your task. Sets out the list of work, the deadlines and the responsibilities of both sides.

Vendor partner statuses

Sent on request. Confirm that hardware and licences come at partner prices.

Non-disclosure agreement

Signed before the first access is given. Covers the data and passwords you entrust to us.

The personal data document set

Publicly available. Describes how we handle personal data.

Closing documents

Every month by the fifth. Confirm the work carried out during the period.

Before we start working together we survey everything free of charge. Five working days go on reviewing the hardware, servers, links and licences. We show the weak points and hand over the report. It stays with you either way, even if we never start working together.

Questions and answers

Your own person is the working time of one specialist. We provide people with different skills, established processes and cover for holidays and sick leave. A mixed arrangement often works best: your employee handles the applied work while the routine and the rare topics come to us.

From a ten-person office to networks with branches in different cities. Small ones fit the entry package; large ones get an assigned team with a fifteen-minute response and monthly reports.

We help remotely across the whole country, and engineers travel where we have people. For networks with branches we build a scheme: our line on top and a vetted person on site working under our direction.

We hand over the documentation, diagrams, passwords and access, and brief whoever comes after us. The handover procedure is written into the contract and we do not charge separately for it.

Yes, there is a format without a monthly fee: a website, a relocation, a survey or a system rollout against a fixed quote. If you like it, you can move to ongoing support at any time.

Tell us about your setup

Осмотрим всё бесплатно за пять рабочих дней и покажем, за что взяться первым. Ответим в тот же рабочий день.