We receive server passwords and access to client databases, so we always sign a non-disclosure agreement rather than waiting to be asked. There will be no names, no logos and no recognisable details here. What is left: the industry, the size, the essence of the task and the number at the end.
Behind every example is real work. The only things removed are those that would identify the company: the name, the city, the turnover and the specifics of the product.
Manufacturing, 140 workplaces
Goods-in stopped grinding to a halt
The handhelds kept dropping off the network deep among the racks, and receiving one delivery ate up a whole shift.
A retail chain, 14 locations
One stock figure across all channels
The registers, the website and the marketplaces were counted separately, and mismatches only surfaced at stocktaking.
A medical centre, 60 staff
The inspection passed with no orders issued
Work with health data had to be brought into line with the requirements of the law.
A wholesale company, 45 seats
Recovery in one day
Ransomware went through the file server and reached the network folder with the archives.
A design bureau, 30 seats
A relocation without downtime
A relocation without stopping work, with heavy design files and a shared drawing archive.
A logistics operator, 80 seats
Moving to trusted software
Public sector customers demanded proof of where the software came from.
It is not about excuses or a shortage of clients but about the nature of the work itself.
Support means server passwords, access to accounting databases and access to data. Saying publicly whose infrastructure it is and how it is built harms the client first of all.
The non-disclosure agreement comes in the same package as the contract rather than being signed on separate request. The ban also covers any mention that we work together.
On request we will put you in touch with a current client from your industry, provided they do not mind. That is more honest than a picture on a website and far more useful when choosing.
A logo on a contractor's website says nothing at all about quality. It proves only that a contract was signed at some point. How the support went and how it ended cannot be read from a picture. Fifteen minutes with someone who works with us today tells you incomparably more.
So the story does not boil down to «it got better», the number is recorded before the work starts.
We record how things stand now: the number of tickets, the length of downtime, where the time leaks away. Otherwise there will be nothing to compare against later.
We agree in advance what counts as a win: the handover date, the number of repeat failures, an inspection with no findings.
We work in stages and you sign off each one. Interim results are visible along the way, not only at the finish.
We compare with where things started. If the number has not moved we say so plainly and find out why.
We will not, and that position will not change: the ban covers even mentioning that we work together. What we can do is put you in touch with a current client if they agree. That conversation is worth more than a wall of logos.
The surest way is to order a survey. It is free, takes five working days, and the report shows the level straight away: what was found, how it was described and in what order the fixes were proposed. A check on your own setup says more about competence than any stories.
Ask us outright at the first conversation and we will answer honestly. Limited experience in your field is not in itself a problem: infrastructure in most companies is built along similar lines. But if the task hinges on industry knowledge we do not have, we will say so before signing, not after.
Yes, on your template or ours, whichever suits. Many send it before the first call so they can speak about their problems freely. We are used to that and consider it sensible.
Опишите положение дел, и мы прямо скажем, делали ли похожее и чем оно закончилось. Соглашение о неразглашении подпишем до разговора о подробностях.
Request received
It is already with a manager. You will get an answer within the working day, and urgent requests go to the duty engineer immediately.
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