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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Area 03 · Infrastructure and support

System administration

Equipment does not need a rescuer arriving in the middle of the night. It needs patches applied on time, drives that are not full and someone reading the event logs before anything fails. That unglamorous work is what we take on.

Hand over the administration What the work covers
8
services in this area
24/7
server monitoring
Windows
and Linux in one team
1 month
to take over the infrastructure

What the area consists of

From a single operating system install on one machine to continuous support of the directory service and the virtualisation environment.

Check the scope

OS installation and reinstallation

We install from scratch, migrate personal settings and documents, select the drivers and put the applications back.

PC clean-up and virus removal

We clean up the startup list, remove the infection and replace the single component dragging everything down. It often works out cheaper than buying a new machine.

Windows and Linux server administration

Configuring roles and services, applying patches, watching resource usage, reviewing event logs and preventing failures.

Active Directory setup

The directory service, centralised settings, permissions and discipline in accounts: an employee leaves and their access ends the same day.

Virtual server maintenance

We watch allocated memory and disk space, update the hosted systems and take a snapshot before every change.

Virtualisation

Several systems share the same hardware: costs are lower, rolling back is instant and moving between nodes happens without stopping work.

Getting 1C running again

An update went wrong, the database was damaged, everything froze in the middle of the reporting period, the connection licences ran out.

Equipment configuration and commissioning

New hardware or a disk array, from racking it to the day people start working on it.

What we do on a schedule

Failures are prevented by the dullest part of maintenance. That is why it runs strictly to a schedule rather than when someone gets round to it.

Logs and service status

Every day. Stops you missing a failed component you would otherwise learn about a week later.

Free space and load

Every day. Stops the database halting because a drive has filled up.

Restoring the archive as a test

Once a month. Removes the main danger: a backup you cannot restore from.

Security patches

Once a month. Closes the holes that have become common knowledge, attackers included.

Reviewing accounts and permissions

Once a quarter. Removes access from people who left the organisation long ago.

First we document the estate and only then take it on. The diagram, the list of services, where the data sits and the chains of dependencies come together in a document that is yours for good. Without it all the knowledge lives in one specialist's head and leaves with them.

Questions and answers

That is how it is almost everywhere. We start with discovery: finding every node and service, establishing who is responsible for what, drawing the diagram. It takes from a week to a month depending on scale. After that the work follows the document rather than guesswork.

Before installing anything we take a snapshot; if there is a separate test rig we try it there first, and the work itself is done at an agreed time, usually at night or at the weekend. If it goes wrong, the rollback to the previous configuration is finished before the working day starts.

Both platforms, including the local Linux builds used when migrating to trusted software. A mixed setup where the directory service runs on Windows and the application services on Linux is entirely routine for us.

If there are many internal applications and they change constantly, an in-house specialist earns their keep: they understand the business from within. With that split we keep the hardware, the round-the-clock duty and the specialist knowledge, while they keep the applied work.

Related by task

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Area 04 IT infrastructure Map the estate before taking it on Area 07 Cloud services and hosting When renting works out better Area 08 Backup Machine backups and test restores Area 19 Hardware Hardware specified to your actual usage

Describe your server room

Укажите количество машин, перечень работающих на них систем и того, кто их сейчас ведёт. Сделаем обследование и назовём первоочередные задачи.