For business For individuals For public sector For partners
Call an engineer Help
Payment by invoice Card payment Check a payment Closing documents
Русский Қазақша English
Sign in
Services
Solutions
Pricing
Cases
Training
Company
Contacts
Русский Қазақша English
All services
Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
Not sure where to start? We review your infrastructure free of charge in five days Request an audit
All solutions
Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
Didn't find your scenario? Describe the task and we will put a solution together Send a request
About us Who we are and how the work is organised Special offers What we offer right now and on what terms For partners Terms of cooperation and commission Payment Invoice, card and closing documents Contacts How to call, write and get to us
Solution · By task

Downtime protection

Something will break, without question; it is all about readiness. We answer three things in advance: how long the company will be down, how much data will be lost and who does what in the first thirty minutes. All the hardware is then chosen to fit those three answers.

Assess the risks What is included
3-2-1
the rule of three copies
Monthly
a test restore of the archive
24/7
monitoring with alerts
The plan
for the day of an outage

What it is built from

Six parts. The first is entirely about the calculations; the other five are assembled to fit the numbers, not the other way round.

Discuss the risks

We calculate the acceptable losses

For every system we record two numbers: the acceptable outage and the acceptable data loss. Everything else follows from them.

Data backup

A schedule, version retention, an off-site copy and a monthly attempt to restore the archive on a separate environment.

Monitoring

We watch the machines, the links, free space and services. The alert reaches us before it reaches your staff.

Spare connectivity

A backup link with a different provider and automatic failover. For retail and warehousing this is mandatory.

Power and spare parts

UPS units that shut the servers down cleanly, a stock of critical spares and extended warranty on the key components.

The procedure

The document for the day of an outage: the sequence of steps, the names of those responsible, phone numbers and the order in which systems come back up.

What we defend against

The five most common scenarios. Each has its own defence, and one cannot substitute for another.

A disk or a server died

Backups and a stock of spares save you. It happens more often than anything else and recovers more predictably.

Ransomware

An offline archive saves you. It finds ordinary backups and destroys them along with the original, which is why you need a copy with separate access.

Someone deleted too much

Deep version retention saves you. The loss is noticed weeks later, so yesterday's backup is not enough.

The provider dropped the link

A second provider saves you. Two links from the same provider usually follow the same route and die together.

The power went out

A UPS with a clean shutdown saves you. A sudden loss of power harms the database more than the outage itself.

A backup only becomes a backup once you have managed to restore it. In our experience about one client in three has a «configured» scheme that does not come back up: the job has been failing for months, the wrong folder is being copied, or the archive is locked with a password nobody remembers. Checking takes one day.

Questions and answers

The question is not whether you have backups but when you last restored one and how long it took. Start with a test: we take your copy, bring it up on a separate environment and time it. The result either confirms the scheme or shows the weak point, and both are useful.

It depends on the numbers you need. Coming back up within a working day is inexpensive; within an hour is noticeably dearer, because it needs a second site on hot standby. So the first thing we calculate is the acceptable downtime: usually it turns out half the systems are fine with the cheap scheme.

We do, under contract and within the stated deadlines. The procedure is written so that your own person could follow it if our engineer is unavailable. The document is kept by you.

Yes, that is exactly what the test restore is for. Every month we bring the archive up on a separate environment with a stopwatch running. Once a year it is worth staging a drill with your staff: it shows at once where the paperwork parts ways with reality.

Built from these services

Browse the catalogue
Area 08 Backup The core of the solution: backups and testing them Area 03 System administration Monitoring and scheduled work Area 05 Networks and telecom A backup connection Area 02 Support levels and SLA Who restores it and how quickly

Let us check whether you are ready for an outage

Разберём вашу схему копирования, попробуем поднять архив и замерим настоящее время подъёма каждой системы.