Basic
Up to 15 seats, weekday support from 9 to 18
Standard
Up to 50 seats, round the clock, servers included
Premium
Named engineers, response within fifteen minutes
Project
One task, price agreed in advance
Free IT audit
Five days of review and a written report
IT outsourcing and support
Tickets, on-site visits and a duty line all week
Support levels and SLA
Response time written into the contract
System administration
Windows and Linux, domain, virtual machines
IT infrastructure
Starter setup, survey, virtual desktops
Networks and telecom
Cabling, diagrams, testing and supervision
Low-voltage systems
Cameras and access control
Cloud services and hostingNew
Virtual servers, 1C platforms, file storage
Backup
Copies, off-site storage, recovery procedure
Regulatory requirements
Personal data, paperwork and technical measures
System and data protection
Network, software, databases and a filter in front of the site
Monitoring and control
Duty monitoring, vulnerability scanning, antivirus
Security tools
Selecting and rolling out security tools, private channels
Websites and web development
From a couple of pages to a wholesale platform
E-commerce and integrations
Accounting sync, payments, delivery, marketplaces
Bitrix24 and portals
Portal, deal pipeline and licences
Custom development
Software built for the task and mobile apps
Testing and QA
Scenarios, load testing and automated checks
Artificial intelligenceNew
Use cases, rollout plan and staff training
Data and analytics
Clean reference data, dashboards, scan recognition
Consulting and audit
Strategy, system and architecture assessment
Marketing
Channel review, deal stages, consulting
Workplaces
Desktops, laptops, peripherals and consumables
Servers and networks
Servers, storage, switches and power supply
Retail equipment
Cash registers, marking codes, scanners and scales
Software
Antivirus, developer and admin tooling
Training
For a company, for a group and one to one
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Data localisation
Moving systems and data to a site inside the country
Personal data protection
Paperwork and safeguards before an inspection arrives
Office relocation
Network, servers and staff workplaces at the new address
Opening a branch
One equipment standard and a link to head office
Remote work
Virtual desktops, access to accounting, private channels
Downtime protection
Backups, monitoring and an incident procedure
Retail and e-commerce
Registers, codes, store and one stock across channels
Manufacturing
Shop-floor network, servers and production accounting
Healthcare
Patient data and uninterrupted operation
Construction
Links to sites, workplaces and design software
Logistics
Warehouse, data collection terminals and data exchange
Public sector
Registered software, portals and protection requirements
Small business
Up to 15 seats, simple support without servers
Medium business
Servers, network and round-the-clock duty
Large business
A dedicated team, firm deadlines, reporting
Branch network
The same IT at every location
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