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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Услуга · IT outsourcing

Field engineering resources

The engineer works at your premises, with your systems and on your tasks. It differs from ordinary contracting in that you direct the work, while the staffing side stays with us: finding, training, covering and, if needed, replacing.

Send a request What is included
On site
works at your site
Holiday
cover without gaps
Coverage
other cities
Replacement
with no explanations

What the work includes

We cover everything to do with the person: recruiting, paperwork, cover, training. Setting the tasks remains yours.

Discuss the scope

Selection

We search against your technology stack; you run the final interview.

Schedule

Full time, a few days a week or shift work - whatever suits your processes.

Cover

For holidays and sickness the cover is someone already familiar with your site.

Regions

If you have several addresses, we cover the cities where we have a presence.

Quality

We monitor the standard of work and change the specialist if they cannot keep up.

Improvement

Training and certification for the engineer are paid by us, not by you.

How it goes

Selection takes two weeks and up, longer for rare skills, and we say so straight away.

01

Profile

We establish the tasks, the technologies and the level required. Often it turns out that the level needed is not the one people had in mind.

02

Screening

We present candidates; the final decision is yours.

03

Onboarding

Getting to know the infrastructure, granting access, going through the rules.

04

Running

We watch the quality, provide cover and replace the person if needed.

An on-site engineer has to be busy, otherwise the arrangement loses its point. A company of thirty workstations rarely provides a full day of work, and the person starts looking for something to do. In such cases it is more honest to take a specialist for two or three days a week and not pay for idle time.

Questions and answers

You do. That is exactly how the arrangement differs from a service contract, where you receive a result rather than a person. It suits companies that have their own IT lead, or at least a clear idea of what to give an engineer to do.

Handled just as with any employee: a non-disclosure agreement, personal accounts, rights strictly tied to tasks, action logging. We do not issue shared passwords as a matter of principle.

We will replace them, and no explanation is needed. Compatibility usually becomes clear in the first two or three weeks, which is why we agree a trial period.

More in this area

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Service Subscription IT service A fixed monthly fee for the whole IT function Service Technical support One point of entry for employee requests Service Service Desk Ticket tracking, priorities and SLA control Service Round-the-clock 24/7 support A duty line and response to incidents at any hour

We will find you an engineer

Describe the tasks, the technologies and the schedule you want. We will propose candidates; you run the interview yourself.