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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Услуга · IT outsourcing

Technical support

The line people come to with any small thing: a document will not open, printing fails, a password is forgotten. With someone there to take those questions, most of them are solved remotely within minutes.

Send a request What is included
One channel
call, email, portal
Screen
we connect remotely
Fast
routine items closed at once
History
travels with the task

What the work includes

The first line exists not to solve absolutely everything but to sort the flow: close the simple items at once and route the rest to the right specialist.

Discuss the scope

Intake

A call, an email or a ticket through the portal. Nobody has to work out whom to approach.

Remote connection

The engineer sees what is on the screen and resolves it without a visit.

Help with programs

Where to click, why it will not open, how to do it. A noticeable share of all requests.

Access

Password resets and granting rights to folders and systems by an established procedure.

Printing and scanning

Connecting devices, sorting out print errors. An eternal source of tickets.

Escalation onward

Complex items go to a specialist engineer with the full history; nothing has to be repeated.

How it goes

Launch takes a few days: configuring intake and telling people where to turn.

01

Channels

We set up a number, a mailbox and a portal instead of calls to a friendly programmer next door.

02

Guide

A short instruction for staff: where to write and what to state up front.

03

Work

We take it, solve it or pass it on. Every ticket has its own number and thread.

04

Review

Every month we look at what recurs and remove the causes rather than the symptoms.

A ticket saying nothing works doubles the time to resolve it. The engineer spends time working out what exactly broke, for whom and since when. A short three-point note - what happened, when it started, what the screen says - shortens closure time more than any set of rules.

Questions and answers

The response time is written into the contract and depends on priority: a department at a standstill is handled at once, a request to install software can wait a few hours. Promising everyone an immediate reaction is dishonest.

Roughly four requests out of five. The rest need hands on site: replacing a part, re-patching, a physical fault in a device. Those tasks pass to a visit with the history already collected.

We help within work tasks: mail, access to systems, a secure connection. Setting up personal devices and home printers is sensibly left outside the scope, otherwise the flow becomes limitless.

More in this area

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Service Subscription IT service A fixed monthly fee for the whole IT function Service Service Desk Ticket tracking, priorities and SLA control Service Round-the-clock 24/7 support A duty line and response to incidents at any hour Service Field engineering resources Engineers at the client site to a schedule

We will set up help for your staff

Write how many people are in the company and how questions are handled now. We will set up a single channel and take the flow.