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Basic Up to 15 seats, weekday support from 9 to 18 Standard Up to 50 seats, round the clock, servers included Premium Named engineers, response within fifteen minutes Project One task, price agreed in advance Free IT audit Five days of review and a written report
IT outsourcing and support Tickets, on-site visits and a duty line all week Support levels and SLA Response time written into the contract System administration Windows and Linux, domain, virtual machines IT infrastructure Starter setup, survey, virtual desktops Networks and telecom Cabling, diagrams, testing and supervision Low-voltage systems Cameras and access control Cloud services and hostingNew Virtual servers, 1C platforms, file storage Backup Copies, off-site storage, recovery procedure
Regulatory requirements Personal data, paperwork and technical measures System and data protection Network, software, databases and a filter in front of the site Monitoring and control Duty monitoring, vulnerability scanning, antivirus Security tools Selecting and rolling out security tools, private channels
Websites and web development From a couple of pages to a wholesale platform E-commerce and integrations Accounting sync, payments, delivery, marketplaces Bitrix24 and portals Portal, deal pipeline and licences Custom development Software built for the task and mobile apps Testing and QA Scenarios, load testing and automated checks
Artificial intelligenceNew Use cases, rollout plan and staff training Data and analytics Clean reference data, dashboards, scan recognition Consulting and audit Strategy, system and architecture assessment Marketing Channel review, deal stages, consulting
Workplaces Desktops, laptops, peripherals and consumables Servers and networks Servers, storage, switches and power supply Retail equipment Cash registers, marking codes, scanners and scales Software Antivirus, developer and admin tooling Training For a company, for a group and one to one
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Data localisation Moving systems and data to a site inside the country Personal data protection Paperwork and safeguards before an inspection arrives Office relocation Network, servers and staff workplaces at the new address Opening a branch One equipment standard and a link to head office Remote work Virtual desktops, access to accounting, private channels Downtime protection Backups, monitoring and an incident procedure
Retail and e-commerce Registers, codes, store and one stock across channels Manufacturing Shop-floor network, servers and production accounting Healthcare Patient data and uninterrupted operation Construction Links to sites, workplaces and design software Logistics Warehouse, data collection terminals and data exchange Public sector Registered software, portals and protection requirements
Small business Up to 15 seats, simple support without servers Medium business Servers, network and round-the-clock duty Large business A dedicated team, firm deadlines, reporting Branch network The same IT at every location
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Услуга · IT outsourcing

Subscription IT service

A format for companies that want the equipment simply to work and the spend on it to be predictable. Instead of an invoice for every call-out, one monthly sum and a clear answer to the question of whom to ring.

Send a request What is included
One sum
no surprises in the budget
A permanent engineer
knows your network
Calendar
planned work
Summary
every month

What the work includes

The subscription covers day-to-day work. Large projects such as an office move or laying a cabling system are priced separately, and that is agreed in advance.

Discuss the scope

People questions

Programs, access, mail, printing, faults at workstations.

Server side

Updates, monitoring, free space, checking that archives actually restore.

Network side

Active equipment, provider links, wireless access points, contractor access.

By calendar

Preventive work, updates and cleaning run to a schedule, not after everything has stopped.

Documentation

A network diagram, a list of equipment and licences, a list of accounts.

Summary

Once a month: the volume of requests, the share resolved on time, the planned work completed.

How it goes

The first month goes on inventory and clearing the backlog; after that the work settles into an even rhythm.

01

Inventory list

We inventory the equipment, servers, licences, access and the current state of security.

02

Review

We close the most urgent items: missing archives, old updates, shared passwords, open ports.

03

Work

Requests, planned tasks, a monthly report and a review meeting.

All access to your infrastructure must also be held by you. Domains, hosting, licences, administrative passwords - everything is registered to the company, and a copy of the credentials sits with the director. A contractor who holds access alone turns changing supplier into a special operation.

Questions and answers

We do, within the limits written into the contract: response and restoration times. Force majeure such as a provider cutting a trunk cable is beyond our control, but even then we arrange a way around it.

Then we usually take on what one person physically cannot keep up with: servers, security, second line and cover during holidays. That mixed arrangement often turns out to be the most sensible.

Easily, if two conditions were met from the start: access is registered to you and current documentation of the infrastructure exists. We do both in the very first month, because holding a client through confusion is bad practice.

More in this area

Open the area
Service Technical support One point of entry for employee requests Service Service Desk Ticket tracking, priorities and SLA control Service Round-the-clock 24/7 support A duty line and response to incidents at any hour Service Field engineering resources Engineers at the client site to a schedule

We will price monthly service

Write the number of workstations and servers and your working hours. We will send a costing for several packages.