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Услуга · Websites and web development

Site recovery

People come to us when the site has already stopped working: a white screen, somebody else advertising instead of pages, an infection warning in the browser, or complete disappearance along with the hosting. First we restore availability, then we work out where it all came from.

Send a request What is included
Urgent
we start on the day you contact us
Clean-up
together with bookmarks
Label
we take them out of search
Reason
we close them, not hide them

What the work includes

The sequence never changes: stop the damage, restore service, remove the cause. Skipping steps is not allowed.

Discuss the scope

Diagnostics

What actually happened: a break-in, a hardware failure, a bad update, an overdue payment.

Isolation

We close the site to visitors if it is distributing malware or diverting people to other resources.

Clean-up

We find and remove injections in the files and the database, and separately check for backdoors left for re-entry.

Uplift

From backups, and if there are none, from search engine caches and archives, as far as that goes.

Removing the flag

We submit the re-check request only once the threat has genuinely been removed.

Reason

Updates, changing every password without exception, closing the admin area, setting up backups for the future.

How it goes

An ordinary break-in is dealt with in one to three days. Without backups the work takes longer and nobody promises completeness.

01

Estimate

We look at the site and the hosting and establish the scale and whether backups exist. It takes a few hours.

02

Stop

We take it offline for visitors, reissue every password and shut down the malicious activity.

03

Uplift

We restore the content and bring the site back to working order.

04

Preventive care

Current versions, regular backups, monitoring. So it does not happen again in a month.

A copy sitting on the same server as the site is not a backup. In a breach it is deleted along with everything else; on a disk failure it disappears at the same moment as the original. A backup must be stored elsewhere, otherwise recovery means digging through a search engine cache.

Questions and answers

The first thing we check is the hosting platform: providers often keep their own copies of the last day or two, and the client has no idea. Next come search engine caches and web archives. Usually the structure and the texts come back, but not everything.

The signs are these: some visitors are diverted to other sites, pages you never created have appeared, the host complains about spam being sent, the browser shows a warning. Sometimes the only symptom is a sharp drop in rankings.

Once the threat is removed and a re-check requested, it is usually lifted within a few days. It drags on if the infection is found again during the check, so the clean-up must be thorough rather than superficial.

More in this area

Open the area
Service Website development on 1C-Bitrix Our main engine with a link to the accounting database Service Web development on other platforms Light engines and builds for a specific task Service A business card site and a catalogue A few pages and a catalogue without a basket Service A corporate site Sections for lines of business, vacancies and partners

We will restore the site

Tell us what happened and since when. We inspect the same day, and if the site is fully down we start immediately.