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Услуга · IT outsourcing

A specialist visit and diagnosis

An option for when ongoing service is not needed: something broke, something has to be set up, or one problem needs sorting out. We come, find the cause and fix it; if the fault is serious we take the equipment away and bring it back.

Send a request What is included
One-off
without a contract
Diagnosis
before work starts
On site
most cases
Quote
stated in advance

What the work includes

We work openly: first the diagnosis and a stated figure, then the work itself. The invoice never exceeds what was quoted.

Discuss the scope

Diagnosis

We work out what is wrong: components, the system, a program or the network. Often it turns out to be nothing like what the owner assumed.

Repair

Replacing parts, cleaning, fixing overheating, recovery after a failure.

Systems and programs

Installation, reinstallation, recovering files from a failing drive.

Network and internet

Router and wireless setup, connecting equipment.

Printing

Connecting printers and scanners, clearing print errors.

Recommendations

What to do next: repair, replace, or change the whole approach.

How it goes

We normally come out within one or two working days; on an urgent request a same-day visit is possible.

01

Ticket

You describe the situation, we clarify the details and quote the call-out fee.

02

Visit

On site the engineer identifies the cause and states the cost of the work.

03

Repair

We do it on site, or take the equipment away if a workshop is needed.

04

Handover

We check it together with you and explain how to avoid a repeat.

Before handing a computer in for repair it is worth thinking about what is on it. A technician replacing a part needs no access to your documents, yet walking off with the drive and its contents is technically easy. We record the condition of the equipment on receipt and, where needed, remove the disk in advance.

Questions and answers

The call-out fee is fixed and quoted when the ticket is raised. The work is priced separately after diagnosis. If after the inspection you decide to do nothing, you pay for the visit alone.

Some tasks are solved remotely: configuring programs, cleaning up malware, problems with mail and printing. We always try that route first; it is faster and cheaper for you. A visit is needed where the trouble is in hardware or cabling.

There is: on the work done and on the parts we install. The term depends on the type of work and is stated before we start. If the same fault returns within the warranty, we come back free of charge.

More in this area

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Service Subscription IT service A fixed monthly fee for the whole IT function Service Technical support One point of entry for employee requests Service Service Desk Ticket tracking, priorities and SLA control Service Round-the-clock 24/7 support A duty line and response to incidents at any hour

Call an engineer

Describe the situation and give the address. We will clarify the details, quote the call-out fee and come at a convenient time.