Research
Who comes, with what task, and what they stumble over in the current interface.
There is designing behaviour and there is styling. The first comes earlier, and mistakes in it cost more than mistakes in the second.
Who comes, with what task, and what they stumble over in the current interface.
Without colours or fonts. They are cheap to argue about and easy to change.
Key pages in every state: empty, loading, error, too much data.
Buttons, fields, spacing, typography. After that pages are assembled with no designer involved.
We design from the phone up, because that is where most of the audience comes from.
We give a person a task and watch in silence to see where they get stuck.
Three to five weeks for an ordinary site. Half goes on wireframes and pays for itself twice over in development.
We work through the business tasks and the user scenarios and look at the statistics if any are collected.
Structure and transitions, agreed before anything is drawn.
The styling and the component set, every state of the interface.
Files ready for markup, with a description of how the elements behave.
A design approved to the personal taste of a director usually loses. Liking it or not is a question for the wallpaper in the office, not for the interface. It is tested differently: give five people from the target audience a task and see whether they manage. That is cheap and almost always reveals the obvious.
For a simple site, quite. A bespoke design pays for itself where the interface is unusual: a client portal, a wholesale platform, complex product selection. For an about-us page, paying extra for uniqueness is rarely justified.
To the client, and it is worth fixing that in the contract. Without the source files the next contractor starts from scratch and you pay for the design a second time.
Not to a timetable but to symptoms: the interface fails on new screen sizes, the structure has outgrown itself, the statistics show that people do not reach their goal. A refresh for the sake of freshness usually just confuses users who were used to it.
Tell us about the product and about what a person should do in it. We will start with wireframes, not with pictures.
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