Diagram
The real picture of the connections rather than a five-year-old drawing from a folder.
A review means measurements, not a look around. Every hypothesis is checked with instruments and the equipment's own statistics.
The real picture of the connections rather than a five-year-old drawing from a folder.
How full the lines and ports are, where the peaks fall, what the error counters show.
We walk the space with an instrument: where the signal is weak, where the channels overlap, which neighbour is interfering.
Whether the network is segmented or everything sits in one space where an infection spreads in minutes.
The nodes whose failure stops the whole company or a significant part of it.
The findings in order, each with an estimate of what fixing it costs.
One site is reviewed in three to five days including measurements at peak times.
Device configurations, port statistics, what the administrators say and what the staff complain about.
Utilisation during working hours and a walk-round with signal measurements.
We overlay the complaints onto the measurements. The cause often turns out to be nowhere near where people look for it.
The diagram, the findings and a prioritised plan of work.
Complaints about slow internet usually turn out not to be about the internet. Measurements pull out a mismatched port setting, or wireless points on overlapping channels, or a server bound by its disks. Switching provider in that situation changes nothing, though the company keeps paying the bill.
It will not. Collecting configurations and statistics does not affect work, nor does walking the site measuring signal. Active scanning, if needed, is agreed separately and done outside working hours.
That happens too, and it is a valuable conclusion: the network is not at fault and the servers or the applications are what need attention. At the very least it stops the buying of new hardware in the hope that it will help.
As needed when problems appear, on a planned basis every two or three years, and always after major changes such as a relocation, growth in headcount or opening a new site. Network documentation goes out of date far faster than whoever wrote it imagines.
Tell us what is troubling you and how many sites you have. We will measure and show where the real cause lies.
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It is already with a manager. You will get an answer within the working day, and urgent requests go to the duty engineer immediately.
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